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Professional Front Office Management - Robert Woods - Bog - Pearson Education Limited - Plusbog.dk

Appropriate for the Front Office Operations or Front Desk Operations course in Hospitality Management departments. The text details policies and procedures that address the department''s critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. The front office is the "hub" of the property''s communications and operations systems and usually the first point of contact for a hotel guest.

DKK 725.00

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Check-in Check-Out: Managing Hotel Operations - Gary K. Vallen - Bog - Pearson Education Limited - Plusbog.dk

For courses in hotel administration that focus on front desk operations or hotel management, and as an adjunct to other hotel courses such as housekeeping, hotel accounting, hotel marketing or hotel personnel/human resources. Now in its 9th Edition, Check-in Check-Out remains the leading guide to managing profitable hotel operations. Extensively revised to reflect the industry’s rapid change, it presents rich detail about best practices and future directions, while offering the widest coverage of any book in the field. Students gain an intuitive understanding based on the flow of the guest’s experience: through reservation, arrival, registration, service purchasing, departure, billing, and recordkeeping. The entire rooms division is covered thoroughly, and linked to other hospitality functions, related industries, and the broader economy. Extensive new coverage includes: increased internationalisation; green operations; new financing sources; boutique and urban collections; new reservations strategies; and much more. This edition has been streamlined to help students learn more in less time, and contains 150+ exhibits to promote visual learning.

DKK 801.00

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Read This! - Robert Gentle - Bog - Pearson Education Limited - Plusbog.dk

Go on, admit it: most of the business documents that cross your desk really test your patience. If you''re brave enough, you''ll skim through them in an attempt to capture the key points. More often than not, you''ll find them or throw them into the bin. That''s because most business writing is long, complex and takes forever to get to the point. This is self-defeating as the available reading time is often only a few minutes or less. In this book, you''ll learn to: - - Grab and sustain your reader''s attention - - Produce a user friendly layout - - Draw attention to key passages - It''s a fundamental set of techniques that you''ll be able to apply to all kinds of business writing - letters, e-mails, reports, memos, websites, business plans, forms, sign boards and even graphs. Read This! Will demolish many of the enduring myths that many of us hold dear about business writing - for example, that Times New Roman is the best font, that you must always start a letter with Thank you, or that a report must always have a conclusion at the end.

DKK 152.00

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Management Consultant, The - Richard Newton - Bog - Pearson Education Limited - Plusbog.dk

“the definitive hands-on guide to building a consulting practice that thrives by putting your client first - from one of the acknowledged masters in the field." Dr Simon Dorris, Managing Partner, Lansdowne Consulting “a really informative description of management consulting. Great for the beginner and experienced consultant alike” Helen Routledge, CEO Totem Learning "A practical guide that, once read, will remain in your desk drawer for regular reference. Richard cuts through the noise and gives you insights that you can actually use." Ibi Thomson, Founder & CEO, Issoria - Change Management Consulting. The secret of being a successful management consultant is to focus on the genuine needs of the client and provide the best service to achieve and sustain results. The Management Consultant is your essential guide for both newcomers and practicing consultants to develop the skills that will help you understand your client’s needs, identify gaps in knowledge and deliver real value to all parts of your business. Updated to meet the most recent changes in business and technology with the same comprehensive and clear approach, expert practitioner Richard Newton shows you exactly what you need to know, do and deliver to be a great management consultant. Whether you are a consultant, working with consultants or buying a consultancy, this is the only book you will need.

DKK 300.00

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Project Manager's Book of Checklists, The - Richard Newton - Bog - Pearson Education Limited - Plusbog.dk

Managers are faced with complex tasks all the time. Completing these tasks may require setting up and running a project or on other occasions it may need a short, structured action plan. A huge amount of approaches exist, in thousands of books, to help managers complete tasks. Occasionally, a manager has the time to go off and read a text on a topic like how to manage a project, but often they have an immediate requirement to do something now. There isn’t time to plough through a project management book. Usually, all that is needed is a simple list of steps, a checklist that the manager can read to kick start them into action. The core contents of this book will follow a standard project management process – starting in initial concept identification, and going through to complete implementation. At each stage there are tasks and problems that face project managers, and for each identified task or problem there will be a checklist. Unlike normal project management texts, which are written to be read end-to-end, this book is designed to act as an everyday reference source that will be picked up and used every time the question “how do I …..” comes into the readers mind. The book will sit on a manager’s desk at work and be referenced regularly. It will become as much an important supporting tool as a book to read.

DKK 152.00

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The Power of Women: Stop blocking and start empowering women at work - Parves Khan - Bog - Pearson Education Limited - Plusbog.dk

Despite countless diversity initiatives, gender inequality in career pathways for women in the modern workplace continues. This book reveals Why. It is a call to action. Drawing on a meticulous study that involved interviews with 70 corporate executives, a survey of 2,000 employees, and comprehensive desk-research, Dr Khan unearths the pernicious impact of gender stereotypes, sexual objectification, and the intricate web of double standards that plague the corporate realm. Yet, her insights resonate beyond finger-pointing and victimhood. With a compelling call for introspection, she exposes an uncomfortable truth: the unintentional contributions that women themselves make to their own oppression. With compelling narrative and insightful analysis, Dr Khan navigates the complex paradox of women inadvertently hindering their own advancement by perpetuating harmful behaviours against each other. "We are not just victims," Dr Khan asserts, as she uncovers the subtle ways women internalise and propagate gender biases, unwittingly becoming agents of their own inequality. Dr. Khan courageously delves into the heart of gender dynamics, rejecting easy answers and superficial solutions. She emboldens women to recognise their role as agents of change, capable of dismantling biases within themselves and their surroundings. This isn''t a book merely about gender; it''s a testament to the change that''s possible when both women and men rally together, advocating for progress, fostering solidarity, and creating a fertile ground where everyone can rise. Her message is clear: true empowerment requires acknowledging personal agency while dismantling systemic barriers. Each chapter includes exercises and recommendations for readers to foster working environments where potential knows no gender bounds. If you''re ready to challenge the status quo, embrace personal agency, and drive profound transformation in your workplace, "The Power of Women" is your practical and revelatory guide.

DKK 176.00

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Little Book of Big Management Theories, The - Bob Bates - Bog - Pearson Education Limited - Plusbog.dk

Winner of the ‘Practical Manager’ category at the CMI Management Book of the Year Awards 2015 and now fully revised, updated and with 31 new theories. “A delight to read and a highly refreshing approach to the world of management. I highly recommend it.” Rebecca Taylor, the Dean and Director of Studies at the Open University Business School ‘I’ll make sure that every manager in our pharmacy outlets gets a copy of this book.’ Manjit Jhooty, Managing Director, Jhoots Pharmacy ‘Every manager should read this book.’ Geoff Round, Chief Executive, Birmingham Civic Housing Association Ltd 101 management theories from the world’s best management thinkers – the fast, focussed and express route to success. As a busy manager, you need solutions to everyday work problems fast . The Little Book of Big Management Theories gives you access to the very best theories and models that every manager should know and be able to use. Cutting through the waffle and hype to focus only on the ones that really matter to managers day-to-day, each theory is covered in two pages – what it is, how to use it and the questions you should be asking – so you can immediately apply your new knowledge in the real world. The Little Book of Big Management Theories will ensure you can: · Understand a wide range of management theories, their context and how you can apply them · Discover clear insights into a wide range of practical management issues and how to deal with them. · Quickly resolve a wide range of management problems · Better motivate and influence your staff, colleagues and stakeholders · Be a more effective manager and demonstrate that you are ready for promotion All you need to know and how to apply it – in a nutshell. Winner of the ‘Practical Manager’ category at the Chartered Management Institute Management Book of the Year Awards. Rebecca Taylor, the Dean and Director of Studies at the Open University Business School, explained why the book deserved to win: “This book was a delight to read and was a highly refreshing approach to the world of management. The ‘big’ ideas have been boiled down into easily-digestible chunks that are perfect either as an introduction or a refresher for the more experienced manager. The personal writing style and lack of preaching makes it a brilliant desk-side companion for a manager of any level, and I highly recommend it.”

DKK 139.00

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Great Investors, The - Glen Arnold - Bog - Pearson Education Limited - Plusbog.dk

''Whether a complete novice, or a professional portfolio manager, this book will give you access to the mindset and techniques of the most successful investors of our time and more importantly, it will help you avoid mistakes. The Great Investors will have a permanent place on my desk.'' Mark Sheridan , Executive Director, Nomura International PLC Leading investors such as Warren Buffett, Benjamin Graham, Sir John Templeton, George Soros and Anthony Bolton are known throughout the world. How did these people come to be so successful? Which strategies have they used to make their fortunes? And what can you learn from their techniques? In The Great Investors, Glen Arnold succinctly and accurately describes the investment philosophies of the world’s greatest investors. He explains why they are the best, gives details of their tactics for accumulating wealth, captures the key elements that led to their market-beating successes and teaches you key lessons that you can apply to your own investing strategies. From the foreword: ‘There are some very special people who seem to possess an exceptional talent for acquiring wealth. I want to explore not just the past triumphs of these masters, but also the key factors they look for as well as the personality traits that allow them to control emotion and think rationally about where to place funds. How does a master of investment hone skills through bitter experience and triumph to develop their approach to accumulating wealth?’ Glen Arnold The Great Investors is the story of a number of remarkable men: John Templeton, George Soros, Warren Buffett, Benjamin Graham, Philip Fisher, Peter Lynch, Anthony Bolton and John Neff. Whether you’re new to investing, have had success in the markets, or you’re a professional investor or fund manger, you’ll benefit from reading about their proven, and successful, trading philosophies. The Great Investors will show you how to: · Be a business analyst rather than a security analyst · Do your homework and develop a broad social, economic and political awareness · Control emotion so as not to get swept away by the market · Be consistent in your approach, even when you have bad years · See the wood for the trees and not over complicate your portfolio · Learn from your investing · Be self reliant, stand aside from the crowd and follow your own logic · Take reasonable risk

DKK 176.00

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