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Validating a Best Practice A Tool for Improvement and Benchmarking

Validating a Best Practice A Tool for Improvement and Benchmarking

Sharing Best Practices across industries and functions is an accepted approach to continuous improvement. The Benchmarking trend of the 1990s has evolved with the help of competitive analysis performance excellence awards and other corporate recognition programs into an ongoing documentation of what works. Bob Camp introduced benchmarking against a Best Practice based on his work at Xerox in the 1980s. Case studies abound documenting Best Practice functions and processes. Some case studies use the words “Best Practice” without evidence that the process results or methods are indeed superior. What is missing is a comprehensive model for assessing and writing a Best Practice that provides sufficient information to use as an effective benchmark. This book provides that comprehensive model. Today’s consumers expect products and services to be of high quality reliable and user-friendly. This is the result of years of continuous improvement and innovation by producers. Although many organizations strive for excellent results there is still room for improvement. Unfortunately leaders don’t always have methods and tools to measure or assess that degree of excellence. If leaders could use a tool to discover how good their approaches and methods are and how excellent their achieved results are they could plan further improvements. The goal is to achieve excellent results. The tool described in this book guides leaders to achieve that excellence. | Validating a Best Practice A Tool for Improvement and Benchmarking

GBP 39.99
1

Machine Learning for Business Analytics Real-Time Data Analysis for Decision-Making

Machine Learning for Business Analytics Real-Time Data Analysis for Decision-Making

Machine Learning is an integral tool in a business analyst’s arsenal because the rate at which data is being generated from different sources is increasing and working on complex unstructured data is becoming inevitable. Data collection data cleaning and data mining are rapidly becoming more difficult to analyze than just importing information from a primary or secondary source. The machine learning model plays a crucial role in predicting the future performance and results of a company. In real-time data collection and data wrangling are the important steps in deploying the models. Analytics is a tool for visualizing and steering data and statistics. Business analysts can work with different datasets - choosing an appropriate machine learning model results in accurate analyzing forecasting the future and making informed decisions. The global machine learning market was valued at $1. 58 billion in 2017 and is expected to reach $20. 83 billion in 2024 - growing at a CAGR of 44. 06% between 2017 and 2024. The authors have compiled important knowledge on machine learning real-time applications in business analytics. This book enables readers to get broad knowledge in the field of machine learning models and to carry out their future research work. The future trends of machine learning for business analytics are explained with real case studies. Essentially this book acts as a guide to all business analysts. The authors blend the basics of data analytics and machine learning and extend its application to business analytics. This book acts as a superb introduction and covers the applications and implications of machine learning. The authors provide first-hand experience of the applications of machine learning for business analytics in the section on real-time analysis. Case studies put the theory into practice so that you may receive hands-on experience with machine learning and data analytics. This book is a valuable source for practitioners industrialists technologists and researchers. | Machine Learning for Business Analytics Real-Time Data Analysis for Decision-Making

GBP 48.99
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Management Engineering A Guide to Best Practices for Industrial Engineering in Health Care

Management Engineering A Guide to Best Practices for Industrial Engineering in Health Care

Increasing costs and higher utilization of resources make the role of process improvement more important than ever in the health care industry. Management Engineering: A Guide to Best Practices for Industrial Engineering in Health Care provides an overview of the practice of industrial engineering (management engineering) in the health care industry. Explaining how to maximize the unique skills of management engineers in a health care setting the book provides guidance on tried and true techniques that can be implemented easily in most organizations. Filled with tools and documents to help readers communicate more effectively it includes many examples and case studies that illustrate the proper application of these tools and techniques. Containing the contributions of accomplished healthcare process engineers and process improvement professionals the book examines Lean Six Sigma and other process improvement methodologies utilized by management engineers. Illustrating the various roles an industrial engineer might take on in health care it provides readers with the practical understanding required to make the most of time-tested performance improvement tools in the health care industry. Suitable for IE students and practicing industrial engineers considering a move into the health care industry or current healthcare industrial engineers wishing to expand their practice the text can be used as a reference to explore individual topics as each of the chapters stands on its own. Also senior healthcare executives will find that the book provides insights into how the practice of management engineering can provide sustainable improvements in their organizations. To get a good overview of how your organization can best benefit from the efforts of industrial engineers this book is a must-read. | Management Engineering A Guide to Best Practices for Industrial Engineering in Health Care

GBP 175.00
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The Definitive Guide to Emergency Department Operational Improvement Employing Lean Principles with Current ED Best Practices to Create the

Practical Customer Success Management A Best Practice Framework for Rapid Generation of Customer Success

Practical Customer Success Management A Best Practice Framework for Rapid Generation of Customer Success

Practical Customer Success Management is a complete handbook for CSMs written by a customer success expert who has coached and trained many hundreds of customer success managers across the globe. The book is aimed at increasing both productivity and consistency of quality of output for customer success managers of all levels from relative newcomers through to seasoned professionals. The book is highly practical in nature and is packed full of good humored but very direct advice and assistance for dealing with exactly the types of real world situations CSMs face every day. Practical Customer Success Management provides a simple-to-follow best practice framework that explains what the core customer success management steps are at each stage of the customer journey to business outcome success and in what circumstances to apply those steps. It describes and explains which situations each step applies to and provides recommendations for activities or tasks that the CSM can perform to complete each step together with detailed explanations and step-by-step guidance for successfully completing each activity or task. Included in this book is an entire suite of tools and templates that enable rapid completion of each task and ensure consistency of approach both across multiple customer engagements and by multiple CSMs within a team. Each tool’s use is clearly explained within the book and CSMs are able to adapt and customize the tools to suit their own specific needs as they see fit. | Practical Customer Success Management A Best Practice Framework for Rapid Generation of Customer Success

GBP 31.99
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Data Integrity in Pharmaceutical and Medical Devices Regulation Operations Best Practices Guide to Electronic Records Compliance

The OEE Primer Understanding Overall Equipment Effectiveness Reliability and Maintainability

The OEE Primer Understanding Overall Equipment Effectiveness Reliability and Maintainability

A valuable tool for establishing and maintaining system reliability overall equipment effectiveness (OEE) has proven to be very effective in reducing unscheduled downtime for companies around the world. So much so that OEE is quickly becoming a requirement for improving quality and substantiating capacity in leading organizations as well as a required area of study for the ISO/TS 16949. Breaking down the methodology from a historical perspective The OEE Primer: Understanding Overall Equipment Effectiveness Reliability and Maintainability explores the overall effectiveness of machines and unveils novel methods that focus on design improvement—including hazard analysis rate of change of failure (ROCOF) analysis failure rate finite element analysis (FEA) and theory of inventive problem solving (TRIZ). It covers loss of effectiveness new machinery electrical maintenance issues Weibull distribution measurement techniques and mechanical and electrical reliability. The book also: Discusses Reliability and Maintainability (R&M) not as tools to be used in specific tasks rather as a disciplineCovers the application of OEE as an overall improvement toolAssesses existing and new equipment from classical reliability and maintainability perspectives Includes downloadable resources with more than 100 pages of appendices and additional resources featuring statistical tables outlines case studies guidelines and standardsIntroducing the classical approach to improvement this book provides an understanding of exactly what OEE is and how it can be best applied to address capacity issues. Highlighting mechanical and electrical opportunities throughout the text includes many tables forms and examples that clearly illustrate and enhance the material presented. | The OEE Primer Understanding Overall Equipment Effectiveness Reliability and Maintainability

GBP 175.00
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Planned Change Why Kurt Lewin's Social Science is Still Best Practice for Business Results Change Management and Human Progress

Planned Change Why Kurt Lewin's Social Science is Still Best Practice for Business Results Change Management and Human Progress

Gil Crosby has accomplished what most of us in the world of applied behavioral science in general and OD and T-Group training in particular have not—making the theoretical father of our work accessible. Thus this book is a gift and with it we can understand more deeply and teach others more accurately what Lewin actually stated and meant. Moreover the book is reader-friendly visually appealing and humorous rather than academically boring. Thank you Gil! Dr. W. Warner Burke E. L. Thorndike Professor of Psychology and Education Teachers College Columbia University Kurt Lewin (1890-1947) was a visionary psychologist and social scientist who used rigorous research methods to establish an approach to planned change that is both practical and reliable. He mentored and inspired most of the early professionals who came to identify themselves as practitioners of organization development (OD). He also fostered the emergence of the experiential learning method known as the T-group which uniquely structures group dynamics into a laboratory for dramatic individual and team development. In the early days most OD professionals learned much about themselves and about group dynamics through T-group experiences. Lewin’s methods though little known yield consistent business results such as increased performance and improved morale. His approaches have the rare impact of not just changing behavior but changing the beliefs that underlie behavior. Sadly most OD professionals today— business and organizational leaders community organizers and people in general—have never read any of Lewin’s actual writing beyond a quote or two. Indeed some in the OD profession have rejected or distanced themselves from what they think Lewin taught even though they and many others seem to know very little about his methods or history. Because Lewin was a prolific writer one of the author’s main goals is to organize his immense body of published work so that readers can easily explore the source material and form their own opinions. Essentially this book is aimed at introducing Lewin in a new way both simplified yet substantial enough to guide anyone who is trying to plan change whether at the individual group/team organizational or societal levels. Lewin was not trying to create methods for OD professionals alone (or for social scientists as he regarded himself). In his interventions he taught those how to do their own version of planned change. He believed social science might be the light that helps create a brighter future for humanity. This text transfers this knowledge to a broad audience so that each reader can more successfully implement organizational and social change. | Planned Change Why Kurt Lewin's Social Science is Still Best Practice for Business Results Change Management and Human Progress

GBP 28.99
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The Basics of Benchmarking

The Business of the Metaverse How to Maintain the Human Element Within this New Business Reality

Basic Statistical Techniques for Medical and Other Professionals A Course in Statistics to Assist in Interpreting Numerical Data

Theory of Constraints Creative Problem Solving

Production Management Advanced Models Tools and Applications for Pull Systems

Production Management Advanced Models Tools and Applications for Pull Systems

Inventory control is an essential task in production management. An effective inventory control can significantly reduce the holding cost and hence total production cost. Selecting and implementing a suitable production control system plays an important role in inventory reduction and performance improvement of a production system. Since the introduction of Toyota’s just-in-time philosophy pull control systems have been adopted by numerous companies worldwide both in the manufacturing and service sectors. This book provides some recent developments in production management and presents modeling and analysis tools for pull production control systems. It contributes by combining theoretical findings and case study analysis results with a practical and contemporary view on how to effectively manage and control production systems. Each chapter in this book focuses on a specific topic in production control systems allowing readers to identify the chapters that relate to their interests. More specifically the book is presented in three sections. The first section focuses on the design and implementation aspects of the pull production control systems as well as performance evaluation approaches for pull systems. The second section presents a recent and comprehensive literature review. Three different case studies on implementation of pull production control systems are presented in the last section. This book can be used as an essential source for students and scholars who need to specifically study the pull control systems. Since the superiority of these systems is controversial the book can also provide an interesting and informative read for practitioners managers and employees who need to deepen their knowledge on pull production management systems. | Production Management Advanced Models Tools and Applications for Pull Systems

GBP 39.99
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Effective Lifecycle Management of Healthcare Applications Utilizing a Portfolio Framework

Effective Lifecycle Management of Healthcare Applications Utilizing a Portfolio Framework

The rapid growth of software applications within healthcare organizations has made it essential to have defined methodologies and formal processes for the management of the entire Information Technology (IT) portfolio. Utilizing a portfolio management framework throughout an application’s lifecycle will provide the necessary structure to ensure that all new applications are properly evaluated and once implemented remain relevant while continuing to meet organizational requirements. While an organization may have a few large organization-wide systems such as the Electronic Health Record (EHR) lab or radiology systems they also have a large quantity of other clinical administrative and research systems. Some larger organizations now have hundreds of software applications to support and manage. The IT staff must be able to implement new requests while still maintaining the current application portfolio. Utilizing a standard repeatable process will help to manage these large portfolios of software applications. This book reviews the management of applications throughout their lifecycle from initial request through disposition. Best practices dictate that every newly requested application undergoes analysis followed by an approval decision from the organization’s governance committee. The initial implementation project must include activities to prepare for ongoing support while ensuring the application is compliant with all security privacy and architecture requirements. An application spends years in operations and maintenance where changes occur regularly through configuration and release management or additional projects. The cycle continues until disposition. Understanding when to dispose of an application is just as important as deciding when to implement a new one. A defined process for disposing of an application ensures all parts are properly removed or destroyed. | Effective Lifecycle Management of Healthcare Applications Utilizing a Portfolio Framework

GBP 48.99
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Simplified TRIZ New Problem Solving Applications for Technical and Business Professionals 3rd Edition

Simplified TRIZ New Problem Solving Applications for Technical and Business Professionals 3rd Edition

The revised and updated third edition of Simplified TRIZ: New Problem Solving Applications for Technical and Business Professionals 3rd Edition continues to demystify TRIZ (systematic innovation) the internationally acclaimed problem solving technique. It demonstrates how TRIZ can be used as a stand alone methodology or used to enhance Lean Six Sigma and other systems of organizational improvement. Simplified TRIZ 3rd Edition once again strikes the perfect balance between overly complex and overly simplified making the effective application of TRIZ accessible to a wide audience. In addition to numerous exercises worksheets and tables that further illustrate the concepts of this multinational method this indispensible volume: Presents a new model for problem solving based on four TRIZ tenets ― contradictions resources ideality and patterns of evolution ― elucidated for better understanding and application Contains three new chapters:Functional analysis - Emphasizes a how to approach to functional analysis that strongly improves your ability to define the problem to be solved radically enhancing the value of the creative solutions that TRIZ makes possible. Innovative solutions for difficult challenges – Two detailed case studies sharing the experiences in solving challenging problems in innovative waysSystematic Innovation on the fly – How to utilize individual innovation tools for quick innovative effectMultiple other new case studies throughoutThe addition of Lean in the chapter on integrated methodologiesMore links between chapters increasing the understanding of applicationMore application examples demonstrating application techniques of professionalsClarifies how the patterns of evolution are used to generate both what-if scenarios and real-world forecasts with remarkable accuracy. Illustrates how small and large companies government agencies and other groups of people are using TRIZ and achieving significant results and gives you step-by-step instructions on bringing TRIZ into your organization. With the valuable tools explained within these pages you will be able to find innovative solutions to problems understand the natural evolution of systems and develop more and better ideas faster. | Simplified TRIZ New Problem Solving Applications for Technical and Business Professionals 3rd Edition

GBP 31.99
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Reliability Centered Maintenance – Reengineered Practical Optimization of the RCM Process with RCM-R

Reliability Centered Maintenance – Reengineered Practical Optimization of the RCM Process with RCM-R

Reliability Centered Maintenance – Reengineered: Practical Optimization of the RCM Process with RCM-R® provides an optimized approach to a well-established and highly successful method used for determining failure management policies for physical assets. It makes the original method that was developed to enhance flight safety far more useful in a broad range of industries where asset criticality ranges from high to low. RCM-R® is focused on the science of failures and what must be done to enable long-term sustainably reliable operations. If used correctly RCM-R® is the first step in delivering fewer breakdowns more productive capacity lower costs safer operations and improved environmental performance. Maintenance has a huge impact on most businesses whether its presence is felt or not. RCM-R® ensures that the right work is done to guarantee there are as few nasty surprises as possible that can harm the business in any way. RCM-R® was developed to leverage on RCM’s original success at delivering that effectiveness while addressing the concerns of the industrial market. RCM-R® addresses the RCM method and shortfalls in its application - It modifies the method to consider asset and even failure mode criticality so that rigor is applied only where it is truly needed. It removes (within reason) the sources of concern about RCM being overly rigorous and too labor intensive without compromising on its ability to deliver a tailored failure management program for physical assets sensitive to their operational context and application. RCM-R® also provides its practitioners with standard based guidance for determining meaningful failure modes and causes facilitating their analysis for optimum outcome. Includes extensive review of the well proven RCM method and what is needed to make it successful in the industrial environment Links important elements of the RCM method with relevant International Standards for risk management and failure management Enhances RCM with increased emphasis on statistical analysis bringing it squarely into the realm of Evidence Based Asset Management Includes extensive experience based advice on implementing and sustaining RCM based failure management programs | Reliability Centered Maintenance – Reengineered Practical Optimization of the RCM Process with RCM-R®

GBP 42.99
1

Lean Transformations for Small and Medium Enterprises Lessons Learned from Italian Businesses

Developing a Data Warehouse for the Healthcare Enterprise Lessons from the Trenches Third Edition

Everyone's Problem Solving Handbook Step-by-Step Solutions for Quality Improvement

Mastering the PMI Risk Management Professional (PMI-RMP) Exam Complete Coverage of the PMI-RMP Exam Content Outline and Specifications Updat

Mastering the PMI Risk Management Professional (PMI-RMP) Exam Complete Coverage of the PMI-RMP Exam Content Outline and Specifications Updat

Risk Management Professionals seek to identify analyze and document the risks associated with a company’s business operations as well as monitor the effectiveness of risk management processes and implement needed changes. The PMI Risk Management Professional (PMI-RMP)® certification not only highlights the ability to identify and assess project risks mitigate threats and capitalize on opportunities but it also enhances and protects the needs of the organization. Gaining distinction as a PMI-RMP sets the Risk Management Professional apart from other professionals and brings credit to an organization. The exams from the Project Management Institute are not easy so whether you are running a course as an instructor or studying by yourself you need a good study guide to maximize time spent studying and one which enhances the chances of passing the exam. Test takers sitting for the exam need a study guide that suggests which study materials are best to read in preparation for the exam presents exercises to enhance learning and understanding and provides sample exam questions. Most study guides just explain the contents of the exam without providing the tools to maximize learning. Klaus Nielsen an Authorized Training Partner with PMI translates the PMI examination content outline for April 2022 into what people need to do and know in preparation and provides them with exercises and prep questions as a quick and easy check to ensure they are on the right path in preparation for taking the exam. This book helps maximize the chance of passing the exam. | Mastering the PMI Risk Management Professional (PMI-RMP) Exam Complete Coverage of the PMI-RMP Exam Content Outline and Specifications Updat

GBP 44.99
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Job Shop Lean An Industrial Engineering Approach to Implementing Lean in High-Mix Low-Volume Production Systems

Job Shop Lean An Industrial Engineering Approach to Implementing Lean in High-Mix Low-Volume Production Systems

In the 1950’s the design and implementation of the Toyota Production System (TPS) within Toyota had begun. In the 1960’s Group Technology (GT) and Cellular Manufacturing (CM) were used by Serck Audco Valves a high-mix low-volume (HMLV) manufacturer in the United Kingdom to guide enterprise-wide transformation. In 1996 the publication of the book Lean Thinking introduced the entire world to Lean. Job Shop Lean integrates Lean with GT and CM by using the five Principles of Lean to guide its implementation: (1) identify value (2) map the value stream (3) create flow (4) establish pull and (5) seek perfection. Unfortunately the tools typically used to implement the Principles of Lean are incapable of solving the three Industrial Engineering problems that HMLV manufacturers face when implementing Lean: (1) finding the product families in a product mix with hundreds of different products (2) designing a flexible factory layout that fits hundreds of different product routings and (3) scheduling a multi-product multi-machine production system subject to finite capacity constraints. Based on the Author’s 20+ years of learning teaching researching and implementing Job Shop Lean since 1999 this book Describes the concepts tools software implementation methodology and barriers to successful implementation of Lean in HMLV production systems Utilizes Production Flow Analysis instead of Value Stream Mapping to eliminate waste in different levels of any HMLV manufacturing enterprise Solves the three Industrial Engineering problems that were mentioned earlier using software like PFAST (Production Flow Analysis and Simplification Toolkit) Sgetti and Schedlyzer Explains how the one-at-a-time implementation of manufacturing cells constitutes a long-term strategy for Continuous Improvement Explains how product families and manufacturing cells are the basis for implementing flexible automation machine monitoring virtual cells Manufacturing Execution Systems and other elements of Industry 4. 0 Teaches a new method Value Network Mapping to visualize large multi-product multi-machine production systems whose Value Streams share many processes Includes real success stories of Job Shop Lean implementation in a variety of production systems such as a forge shop a machine shop a fabrication facility and a shipping department Encourages any HMLV manufacturer planning to implement Job Shop Lean to leverage the co-curricular and extracurricular programs of an Industrial Engineering department | Job Shop Lean An Industrial Engineering Approach to Implementing Lean in High-Mix Low-Volume Production Systems

GBP 52.99
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Integrating Business Management Processes Volume 2: Support and Assurance Processes

GBP 56.99
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Process Redesign for Health Care Using Lean Thinking A Guide for Improving Patient Flow and the Quality and Safety of Care

Process Redesign for Health Care Using Lean Thinking A Guide for Improving Patient Flow and the Quality and Safety of Care

Process Redesign for Health Care Using Lean Thinking is a response to a simple but hard to answer question and is the result of the experiences of a working doctor who was also the chief safety and quality officer of an Australian teaching hospital. At this hospital he observed that the Emergency Department was staff by talented well-trained and respected doctors and nurses. The facilities were modern and the work load unexceptional but the department was close to melt down. Bad things were happening to patients everyone was blaming each other lots of things had been tried but nothing was getting better and no one could explain why. The problem was not a lack of technical knowledge or expertise the problem was that no one stood back and said what’s the best way to move 200 or 300 patients a day through the complicated and varying sequence of steps needed to sort out the many different problems that bring patients to our department? These challenges are faced by hospitals and health services all over the world. There are difficulties with patient flow congestion queues inefficient utilization of resources problems engaging clinical staff in improvement programs adverse incidents and budget constraints. Lean thinking and value stream analysis gives hospitals and health services struggling with these issues the insights they need to help themselves. This book provides a method that systematically turns those insights into working programs of service and system redesign. The book is divided into two sections. The first section gives the background to the approach and systematically works through the Process Redesign methodology step-by-step. The second section is a series of case studies that show the methodology in action what worked and what didn’t work. The goal of any process redesign is simple: the right care for the right person at the right time in the right place and right the first time. This book helps the people who work in hospitals and health services realize these goals by working together. | Process Redesign for Health Care Using Lean Thinking A Guide for Improving Patient Flow and the Quality and Safety of Care

GBP 48.99
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