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The CAHIMS Review Guide Preparing for Success in Healthcare Information and Management Systems

The CAHIMS Review Guide Preparing for Success in Healthcare Information and Management Systems

HIMSS’ Certified Associate in Healthcare Information and Management Systems (CAHIMS) certification offers a pathway to careers in health information technology (health IT) for associate-level emerging professionals or those who would like to transition to health IT from other industries. The CAHIMS Review Guide 2nd Edition is the ideal resource for those preparing for the CAHIMS certification exam—or looking for a comprehensive health IT 101 guide. Content in this updated and revised CAHIMS review guide reflects the new CAHIMS exam content outline. Content is divided into three topic categories: organizational and technology environments; systems analysis design selection implementation support maintenance testing evaluation privacy and security; and leadership and management support. Each chapter includes learning objectives for tracking progress in understanding and articulating the content. Practice exam questions at the end of the book reinforce key concepts explored throughout the book. This book is a comprehensive and timely introduction to healthcare information and management systems. It’s also an invaluable resource for staying current in all aspects of the industry. In addition to sample exam questions this book includes an overview of the eligibility requirements testing procedures and the CAHIMS examination itself. | The CAHIMS Review Guide Preparing for Success in Healthcare Information and Management Systems

GBP 140.00
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Data Integrity in Pharmaceutical and Medical Devices Regulation Operations Best Practices Guide to Electronic Records Compliance

Data Integrity in Pharmaceutical and Medical Devices Regulation Operations Best Practices Guide to Electronic Records Compliance

Data integrity is fundamental in a pharmaceutical and medical devices quality system. This book provides practical information to enable compliance with data integrity while highlighting and efficiently integrating worldwide regulation into the subject. The ideas presented in this book are based on many years’ experience in regulated industries in various computer systems development maintenance and quality functions. In addition to case studies a practical approach will be presented to increase efficiency and to ensure that the design and testing of the data integrity controls are correctly achieved. | Data Integrity in Pharmaceutical and Medical Devices Regulation Operations Best Practices Guide to Electronic Records Compliance

GBP 31.99
1

Integrating Business Management Processes Volume 2: Support and Assurance Processes

Integrating Business Management Processes Volume 2: Support and Assurance Processes

Integrating Business Management Processes: Volume 2: Support and Assurance Processes (978-0-367-48548-1) Shelving Guide: Business & Management The backbone of any organisation is its management system. It must reflect the needs of the organisation and the requirements of its customers. Compliance with legal requirements and ethical environmental practices contributes towards the sustainability of the management system. Whatever the state of maturity of the management this book one of three provides useful guidance to design implement maintain and improve its effectiveness. This volume provides a comprehensive coverage of the key support and assurance processes. Topics include document control communication marketing information systems and technology human resource management training and development customer relations management financial management and measurement and analysis to name a few. This book with its series of examples and procedures shows how organisations can benefit from satisfying customer requirement and the requirements of ISO standards to gain entry into lucrative markets. Titus De Silva is a consultant in management skills development pharmacy practice quality management and food safety and an advisor to the newly established National Medicines Regulatory Authority (NMRA) in Sri Lanka. | Integrating Business Management Processes Volume 2: Support and Assurance Processes

GBP 56.99
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Lean Sustainability Creating Safe Enduring and Profitable Operations

Lean Sustainability Creating Safe Enduring and Profitable Operations

The Japan Institute of Plant Maintenance defines safety as the maintenance of peace of mind. Without peace of mind or the serenity brought about by a safe working environment employees will be unwilling and even unable to focus their energies on production improvement. Thus it can be said that all improvement begins with safety. Winner of a 2013 Shingo Research and Professional Publication Award! A how-to manual on the proper integration of safety and environmental sustainability with Lean implementations Lean Sustainability: Creating Safe Enduring and Profitable Operations provides a proven recipe for achieving safety and sustainability excellence. This book is the result of the author‘s two decades of experience implementing Lean; Safety Health and Environmental (SHE); and sustainability processes in the chemical food and consumer products industries. It unveils valuable lessons learned and little-known tips for eliminating waste and increasing process efficiency while reducing safety incidents and the overall impact on the environment. The text illustrates how to use the SHE Pillar as a gateway to continuous improvement regardless of the improvement methodology you use. Bolstered with proven methodologies and real-world advice it introduces novel approaches for achieving safety and sustainability excellence including: Autonomous Safety‘supplying employees with the knowledge skills and motivation to work safely Triple Zero the achievement of zero accidents zero environmental incidents and zero losses Green Value Stream Mapping the application of Value Stream Mapping to environmental and sustainability issues Although there are many books on Lean sustainability and SHE few explain how to integrate these dynamic tools. Walking you through this process this book supplies the tools to create a synergy that wil | Lean Sustainability Creating Safe Enduring and Profitable Operations

GBP 180.00
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Integrating Business Management Processes Volume 1: Management and Core Processes

Integrating Business Management Processes Volume 1: Management and Core Processes

Integrating Business Management Processes: Management and Core Processes (978-0-367-48549-8 365816) Shelving Guide: Business & Management The backbone of any organisation is its management system. It must reflect the needs of the organisation and the requirements of its customers. Compliance with legal requirements and ethical environmental practices contributes towards the sustainability of the management system. Whatever the state of maturity of the management this book one of three provides useful guidance to design implement maintain and improve its effectiveness. This volume with its series of examples and procedures shows how organizations can benefit from satisfying customer requirements and the requirements of ISO standards to gain entry into lucrative markets. It provides a comprehensive coverage of the key management and core processes. Topics include the impact of management systems on business performance strategic planning risk management good manufacturing practices purchasing production and provision of services new product planning warehousing and logistics sales management and several other topics. This book along with its two companion volumes is a practical guide for real managers designed to help them manage their business more effectively and gain competitive advantage. Titus De Silva is a consultant in management skills development pharmacy practice quality management and food safety and an advisor to the newly established National Medicines Regulatory Authority (NMRA) in Sri Lanka. | Integrating Business Management Processes Volume 1: Management and Core Processes

GBP 56.99
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The CPHIMS Review Guide 4th Edition Preparing for Success in Healthcare Information and Management Systems

The CPHIMS Review Guide 4th Edition Preparing for Success in Healthcare Information and Management Systems

Whether you’re taking the CPHIMS exam or simply want the most current and comprehensive overview in healthcare information and management systems today this completely revised and updated fourth edition has it all. But for those preparing for the CPHIMS exam this book is also an ideal study partner. The content reflects the outline of exam topics covering healthcare and technology environments; clinical informatics; analysis design selection implementation support maintenance testing evaluation privacy and security; and management and leadership. Candidates can challenge themselves with the sample multiple-choice questions given at the end of the book. The benefits of CPHIMS certification are broad and far-reaching. Certification is a process that is embraced in many industries including healthcare information and technology. CPHIMS is recognized as the ‘gold standard’ in healthcare IT because it is developed by HIMSS has a global focus and is valued by clinicians and non-clinicians management and staff positions and technical and nontechnical individuals. Certification specifically CPHIMS certification provides a means by which employers can evaluate potential new hires analyze job performance evaluate employees market IT services and motivate employees to enhance their skills and knowledge. Certification also provides employers with the evidence that the certificate holders have demonstrated an established level of job-related knowledge skills and abilities and are competent practitioners of healthcare IT. | The CPHIMS Review Guide 4th Edition Preparing for Success in Healthcare Information and Management Systems

GBP 150.00
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New Horizons in Standardized Work Techniques for Manufacturing and Business Process Improvement

New Horizons in Standardized Work Techniques for Manufacturing and Business Process Improvement

Enabling management to verify that processes are being performed correctly and in an efficient manner standardized work provides limitless opportunities for process improvements. So much so that it has become a vital component of improvement efforts in Lean enterprise systems. New Horizons in Standardized Work: Techniques for Manufacturing and Business Process Improvement is an all-inclusive guide to applying standardized work principles to virtually any business in any industry. It facilitates a fundamental understanding of standardized work principles and the logic behind their development so readers can successfully extend and adapt them to their own work situation. It also: Supplies an accessible introduction to standardized work from a cyclic perspective Explains how to instill and maintain quality in work processes right from the get go Provides the foundational basis required to apply standardized work concepts to a wide range of work situations Includes several appendices with helpful tips and problem-solving tools In a step-by-step format this book discusses the relationship of the work period and the takt time as well as the importance of the three main worker interface levels in job design. It includes an array of examples that demonstrate how the concepts discussed can be applied across a range of industries including health care construction business processes and food services. | New Horizons in Standardized Work Techniques for Manufacturing and Business Process Improvement

GBP 170.00
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Practical Lean Accounting A Proven System for Measuring and Managing the Lean Enterprise Second Edition

Practical Lean Accounting A Proven System for Measuring and Managing the Lean Enterprise Second Edition

The methods and concepts presented in the bestselling first edition revolutionized the approach to the management and control of Lean companies. Enhanced with extensive end-of-chapter exercises and downloadable resources with Lean accounting tools the second edition of this preeminent practitioner’s guide is now suitable for classroom use. Practical Lean Accounting: A Proven System for Measuring and Managing the Lean Enterprise Second Edition explains exactly what it takes to transform a traditional accounting system to one that supports and enhances a company’s Lean efforts. Defining the fundamental principles of Lean accounting it demonstrates how to use them to identify and eliminate wasteful transactions. The book includes coverage of cell performance measurement use of the box score operational and financial planning cost targeting Lean accounting diagnostics and value stream mapping. Retaining the easy-to-use format that made the first edition a bestseller this updated edition includes:A new section on the use of value stream performance measurements in continuous improvementA re-written Target Costing chapter that emphasizes a value-based approach to the management of the Lean value systemA Lean Accounting Diagnostic tool to help you assess progress and develop a plan for implementing changesCutting-edge examples that illustrate implementation in accounting departmentsDownloadable resources with data from the ECI Value Stream Cost Analysis case study included in the text Excel templates and end-of-chapter questions with solutionsThe book contains a wealth of tools that makes it ideal for company training sessions and advanced undergraduate and graduate-level courses. For each major example provided two similar problems are included—one for instructors to guide students through and a second for students to work through on their own. An additional set of problems and questions for testing purposes are also available to instructors on the authors’ website. Unfortunately during the publishing process mistakes can be made that are not caught before the book is printed. Productivity Press takes great care to catch any errors prior to the printing stage. | Practical Lean Accounting A Proven System for Measuring and Managing the Lean Enterprise Second Edition

GBP 170.00
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GPS for Success Skills Strategies and Secrets of Superachievers

GPS for Success Skills Strategies and Secrets of Superachievers

Next to food and clothing achieving personal and professional success is rated at the very top of the hierarchical order of human needs. Everybody wants to be somebody! In this ultimate success book that includes timeless information for generations to come the author has meticulously chronicled proven skills strategies and secrets that if regularly followed will empower the reader to live the life that they imagine. Just like your car’s or phone’s GPS these life navigation skills can get you from where you are to where you want to go in your career. In addition critically important knowledge and abilities including job interviewing must-know people skills writing and public speaking are covered. In this book the author has scoured the world’s literature on these topics and interviewed highly successful people to provide one-stop shopping regarding the most proven and practical recommendations for future career success. He has also peppered the text with personal experiences and motivational/inspirational success stories as well as testimonials/sage advice/quotes from the world’s most successful people -past and present. The key objectives of this book are to: Highlight the foundational factors underlying future career success: love what you do; realize that your behaviors largely determine your luck in life; emphasize that highly successful people take 100% responsibility for their actions and destiny; and that the secret to success involves the selfless serving of others. The rewards return—through a boomerang effect. Provide specific examples and inspirational stories highlighting 10 critical behavioral skills for success. These include: look for the good in people and situations; how to activate the law of attraction; establish goals in writing (if it’s not on paper it’s vapor); take action (#1 success characteristic); know that persistence pays; ask for things you want; enhance your speaking writing and interviewing skills; why it’s important to work with and learn from people you want to emulate; the essence of superb people skills (e. g. integrity making others feel important); and to regularly apply the law of sow and reap. Detail complementary approaches tactics and perspectives that can help you achieve your breakthrough (major) life goals. These include: time management skills and the 80/20 rule; looking for greener pastures; showcasing your talents (visibility → opportunities); committing to never-ending improvements in performance service (or products); embracing discipline/focus/sacrifice; routinely exceeding people’s expectations; striving for greater rewards; and seeing an ocean of opportunities before you. In aggregate these yield BIG rewards in life. Provide a potpourri of related topics including unlooked-for opportunities; leadership and bringing out the best in those around you; avoiding overcautiousness; volunteering (raising your hand); reframing future commitments; the power (and magic) of an unexpected thank you note; and the disproportionate dividends and good karma that result from giving back and mentoring others. | GPS for Success Skills Strategies and Secrets of Superachievers

GBP 24.99
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HIMSS Dictionary of Health Information and Technology Terms Acronyms and Organizations

HIMSS Dictionary of Health Information and Technology Terms Acronyms and Organizations

This significantly expanded and newest edition of the bestselling HIMSS Dictionary of Health Information and Technology Terms Acronyms and Organizations has been developed and extensively reviewed by a robust team of industry experts. The fifth edition of this dictionary serves as a quick reference for students health information and technology (IT) professionals and healthcare executives to better navigate the ever-growing health IT field. This valuable resource includes more than 3 400 definitions organizations credentials acronyms and references. Definitions of terms for the health IT medical and nursing informatics fields are updated and included. This fifth edition also includes an acronyms list with cross references to current definitions and a list of health IT-related associations and organizations including contact information mission statements and web addresses. Academic and professional certification credentials are also included. As a mission driven non-profit HIMSS offers a unique depth and breadth of expertise in health innovation public policy workforce development research and analytics to advise global leaders stakeholders and influencers on best practices in health information and technology. Through our innovation companies HIMSS delivers key insights education and engaging events to healthcare providers governments and market suppliers ensuring they have the right information at the point of decision. As an association HIMSS encompasses more than 72 000 individual members and 630 corporate members. We partner with hundreds of providers academic institutions and health services organizations on strategic initiatives that leverage innovative information and technology. Together we work to improve health access and the quality and cost-effectiveness of healthcare. HIMSS Vision Better health through information and technology. HIMSS Mission Globally lead endeavors optimizing health engagements and care outcomes through information and technology.

GBP 39.99
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Planning and Designing Healthcare Facilities A Lean Innovative and Evidence-Based Approach

Planning and Designing Healthcare Facilities A Lean Innovative and Evidence-Based Approach

The planning and design of healthcare facilities has evolved over the previous decades from function follows design to design follows function. Facilities stressed the functions of healthcare providers but patient experience was not fully considered. The design process has now crucially evolved and currently the impression a hospital conveys to its patients and community is the primary concern. The facilities must be welcoming comfortable and exude a commitment to patient well-being. Rapid changes and burgeoning technologies are now major considerations in facility design. Without flexibility hospitals face quicker obsolescence if designs are not forward-thinking. Planning and Designing Healthcare Facilities: A Lean Innovative and Evidence-Based Approach explores recent developments in hospital design. Medical facilities have been adapted to the requirements of clinical functions. Recently the needs of patients and clinical pathways have been recognized. With the patient at the center of the process the flow of tasks becomes the guiding principle as hospital design must employ evidence-based thinking and process management methods such as Lean become central. The authors explain new concepts to reduce healthcare delivery cost but keep quality the primary consideration. Concepts such as sustainability (i. e. Green Hospitals) and the use of new tools and technologies such as information and communication technology (ICT) Lean and evidence-based planning and innovations are fully explained. | Planning and Designing Healthcare Facilities A Lean Innovative and Evidence-Based Approach

GBP 59.99
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Leading Transformations Using the LEGO Way of Change to Drive Transformations Effectively and Successfully

Leading Transformations Using the LEGO Way of Change to Drive Transformations Effectively and Successfully

The world and its business environments are in a state of constant change. The reality today is that organizations and their leaders are faced with increasingly daunting demands for change and unless they build organizations that can keep pace with these fast-changing environments it will be a challenge simply to survive while at the same time continuing to thrive and embrace uncertainty and disorder. One effective example of a world-renowned company that survived an existential crisis to become one of the most iconic companies in the world: The LEGO Group. In Building a Global Learning Organization (CRC Press 2014) the authors showed how to develop and implement a global structure for learning based on the TWI (Training Within Industry) methods. In that book you learned how the LEGO Group worked on business transformation through changes in organizational learning systems including new ways of working and other Lean transformational initiatives. Great organizations have used that book as a benchmark for global and national rollouts of TWI programs and standard work initiatives. In this book you get inspiration on how the LEGO Group met these challenges by developing and implementing a framework for transformations to create a common approach to designing leading and anchoring change in an effective and impactful way. You get insights into the journey which began by designing the LEGO Way of Change the process of testing the approach in a bigger transformation which based on pilot learnings was implemented in transformational initiatives. This book outlines some of the approaches that the LEGO Group implemented in order to ensure change would be both successfully implemented and sustained including in-depth guides on impactful interventions with both leaders and people in the organization. The author discusses personalizing and navigating change as well as designing change in the organization and measuring its impact. You will continue learning more from specific real-life case studies from business leaders focused on different kinds of transformation from reshaping functional teams to optimizing lead time through improved ways of working. When it comes down to it change is about the people side of the equation. It is easy to change strategy process or technology but it is harder to change individuals people and their behaviors. This book will provide inspiration and guidance on how to bring the people side of change into play in an effective and impactful way. | Leading Transformations Using the LEGO® Way of Change to Drive Transformations Effectively and Successfully

GBP 38.99
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An Introduction to Nursing Informatics Evolution and Innovation 2nd Edition Evolution and Innovation

An Introduction to Nursing Informatics Evolution and Innovation 2nd Edition Evolution and Innovation

Nursing informatics (NI) is the specialty that integrates nursing science with information management and analytical sciences to identify define manage and communicate data information knowledge and wisdom in nursing practice. Nursing Informatics supports nurses consumers patients the interprofessional healthcare team and other stakeholders in a wide variety of roles and settings to achieve desired outcomes. This is accomplished through the use of information structures information processes and information technology. An Introduction to Nursing Informatics Evolution and Innovation 2nd Edition is the ideal gateway to all the professional possibilities this continuously evolving discipline has to offer. Describing the evolution of nursing informatics from its origins to current practice in today’s complex diverse healthcare environment this book offers the next generation of nurse informaticists an understanding of the discipline best practices and its scope of influence in healthcare. The book also explores Nursing Informatics as it is evolving into the future including technology creation and implementation and the development of influential policies and best practices. Special features include descriptions of the ‘a day in the life’ from informatics nurses in multiple roles and fields of influence including academia research clinical settings the executive suite consulting and government as well as an Appendix featuring case profiles. This new edition updates the content to better align with the current state of nursing informatics and expand on additional roles. New to this edition is a chapter providing tips and advice for those trying to find their first nursing informatics job or are changing their careers. Another new chapter covers healthcare analytics and how it fits into the nursing informatics role. An Introduction to Nursing Informatics Evolution and Innovation 2nd Edition is the ideal resource for nursing students and as a reference guide and pint of inspiration for nurses currently in the field. | An Introduction to Nursing Informatics Evolution and Innovation 2nd Edition Evolution and Innovation

GBP 48.99
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Office Lean Understanding and Implementing Flow in a Professional and Administrative Environment

Office Lean Understanding and Implementing Flow in a Professional and Administrative Environment

Struggling to apply Lean effectively in your office environment? Office Lean is a book for anyone who wants to apply Lean better in contexts where the work is both intangible and complex. it explains in simple terms what Lean is - and what Lean isn’t - enabling office professionals to understand how it can be successfully applied to their complex office-based work environments. Contrary to popular opinion Lean is not only for mass manufacturing or healthcare. It applies just as much to the digital world of knowledge work industries such as banking and financial services software development and government. But the fundamental concepts straight from the factory floor need a fair amount of translation to be effectively applied in cube farms. Overturning the common perception that Lean is about imposing rigid rules or simply eliminating waste in the name of efficiency Eakin presents Lean as a dynamic flexible people-centric philosophy that delivers outstanding business results by improving employee engagement and customer experience. Office Lean helps Lean practitioners (leaders/managers and coaches/consultants) working in professional office environments access the amazing transformative results Lean can bring to their specific domains. It combines clear explanations of the core concepts of the Lean philosophy with relevant practical examples from the fields of accounting finance insurance IT and government. | Office Lean Understanding and Implementing Flow in a Professional and Administrative Environment

GBP 31.99
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Ways of Greening Using Plants and Gardens for Healthy Work and Living Surroundings

Ways of Greening Using Plants and Gardens for Healthy Work and Living Surroundings

This book focuses on rethinking working and living spaces and understanding how greening can make them healthier and their occupants happier. It teaches how to see unique ideas for spaces and some of the materials needed to create the designs. Inspired by a study that states that 8% of a space needs to have plants in order to positively affect the air quality of the space this book explores what that minimum would look like in spaces and how it can be done to existing spaces as well as to new site designs greening both interiors and exteriors. Using the mathematical amount of 10% per square foot the illustrations start at that quantity of greening and show how it can look. The sites selected are both public and private sites as well as interior and exterior. As there are more modalities needs and locations where people now work making sure that multiple types of spaces are designed for people’s success is more relevant than ever. This includes designs for more traditional offices open-air offices commercial spaces homes studios and more. Ways of Greening: using Plans and Gardens for Healthy Work and Living Surroundings gives readers a way to not only understand greening but to understand how to see greening applied to their place. The two basic ways to see the spaces selected are existing spaces to which greening design is applied afterward and upcoming spaces in which greening design can be built directly into the space. The first type of retrofitting greening into existing spaces can also be combined with the second type of space (new designs). There are examples of both types throughout the book. Essentially this book addresses ways in which business owners residents developers architects agencies and others can integrate greening to improve the air quality and the quality of life with a green solution. | Ways of Greening Using Plants and Gardens for Healthy Work and Living Surroundings

GBP 42.99
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Quality Function Deployment and Systems Supportability Achieving Key Performance Parameters and Ensuring Functional Alignment

Quality Function Deployment and Systems Supportability Achieving Key Performance Parameters and Ensuring Functional Alignment

This book not only presents the overall development of quality function deployment (QFD) and what it has been used for to date but a new product support orientation by which it can be employed. It is product and service “system” focused and presents how blending the processes and elements of supportability and analysis into a QFD-modeled methodology can achieve optimal cost savings and performance efficiency and effectiveness. In addition a working model is provided that will assist those that elect to use such an approach to current/new product and/or service development. QFD is widely spreading throughout the world because of its outstanding usefulness. It is aimed to fulfill the customer’s expectation of a product or service design. Organizations of all sizes are using it to (1) save product and service design and development time (2) focus on how the product or service might satisfy the customer and (3) improve communication at all levels of an organization during the development process. Based on these three reasons today's traditional QFD can be divided into three branches and analyzed. First QFD can be implemented effectively for developing new products and designs by establishing the linkage between design stages through the manufacturing environment. However research has found that traditional QFD is quite weak in implementing modifications to existing product and service design during its predicted lifecycle. Second most research to this point has been squarely focused on the “voice of the customer” for prioritizing customer needs. While certainly needed the “voice of the system” that is being used to produce the product/service and how they operate during its intended life cycle has been given less attention. Third QFD is often viewed as overly labor-intensive and thus costly and because of its team-based development logic manual in nature by those involved during its development and implementation. Research has shown that life cycle sustainment planning and support for current or proposed products and/or services requires a seamless and balanced life cycle support methodology. To achieve this type of support twelve functional elements have been identified that form the product support infrastructure. A new approach one that views product support as an integrative activity where all twelve product support elements are assessed over the entire product and/or service life cycle is being deployed. With this deployment comes a need to ensure Key Performance Parameters (KPPs) are achieved and functional alignment obtained by balancing supportability element cost and provisioning throughout the entire product and/or service lifecycle not just during the development stage and to view the system as the “customer” and thus listen to the “Voice of the System” when assessing supportability requirements. Quality Function Deployment (QFD) is such a tool. This book contains four sections. Section 1 provides an initial overview of QFD origins and history and highlights some of its use today. It addresses how QFD fits within the organization increasing revenue and reducing cost. It outlines a step-by-step strategy for successfully deploying QFD within the organization. Section 2 examines the evolving product and/or service requirement creating the design solution using QFD assessing supportability characteristics using QFD and performing functional supportability analysis using QFD. Section 3 provides a guide for developing the life cycle supportability solution using QFD methodology on an ongoing basis and managing processes throughout the systems lifecycle. Section 4 addresses using QFD in an imperfect world and will provide insight into how to use QFD beyond the standard “house of quality” concept. | Quality Function Deployment and Systems Supportability Achieving Key Performance Parameters and Ensuring Functional Alignment

GBP 53.99
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The Art and Science of Demand and Supply Chain Planning in Today's Complex Global Economy

The Art and Science of Demand and Supply Chain Planning in Today's Complex Global Economy

The demand and supply chain planning process for manufacturers distributors and retailers has evolved over the years. It has gone from a disjointed unconnected slow inaccurate fairly manual set of processes to an integrated timely process enabled by the use and coordination of highly trained people lean agile processes and cutting-edge technology. To make this set of processes work effectively one has to fully understand and appreciate that there is an art and science aspect to the process which can take years of education and experience to fully understand. Essentially this book will offer the reader a chance to fully understand the interconnected set of processes in a best-practice application. Furthermore examples and cases will be used to illustrate its practical application in today’s complex global supply chain. In addition readers will understand and be able to apply and articulate the concepts tools and techniques used in the efficient supply of goods and services in today’s changing global economy. It will help them to learn how businesses through their supply chain work both internally and with their trading partners – both upstream and downstream – to build strong relationships and integrate demand and supply planning activities across the supply chain to deliver customer value efficiently and effectively. They will learn about the tools and technologies enabling integration and the critical drivers and key metrics of supply chain performance. | The Art and Science of Demand and Supply Chain Planning in Today's Complex Global Economy

GBP 32.99
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Resilience in Healthcare Leadership Practical Strategies and Self-Assessment Tools for Identifying Strengths and Weaknesses

Resilience in Healthcare Leadership Practical Strategies and Self-Assessment Tools for Identifying Strengths and Weaknesses

The COVID-19 Pandemic has been an ultimate challenge for leadership resiliency. Resilient leaders are thoughtful and deliberate. They balance logic and emotion ego and humility. They lead through compassionate empathy by focusing on the ‘how’ not only the ‘what’. They use their influence to drive positive change diversity and inclusion and create an equitable community. Most books on resilient leadership appear to focus on spirituality and tools to grow an “unshakable core of calm strength and happiness” or “bounce back without getting stuck in the toxic emotions of guilt false guilt anger and bitterness”. These books are very similar to handbooks focusing on mental toughness and providing guides for overcoming adversity and managing negative emotions. This book however defines resilience as a critical competency of high-performing leaders. Leaders must cultivate resilience in themselves and foster it throughout their organizations and multidisciplinary teams in order to adapt and succeed. Resilience in Healthcare Leadership is differentiated by offering practical strategies and self-assessment instruments for identifying strengths and weaknesses and for developing and sustaining the performance of resilient leaders. The book will also focus on best practices to help build a talent pipeline and develop resilient care team leaders to effectively manage the challenges of disruptive environments. Whether senior or mid-level manager the reader will learn to apply knowledge and skills to initiate cultural change assess strengths and weaknesses align leadership roles with organizational goals and position themselves to become a resilient leader. The reader will also learn how to identify message strategies consistent with stakeholders’ needs resolve conflicts lead multidisciplinary teams and realize the impact of resilient leadership in influencing outcomes. Takeaways and tools are included to guide progressive learning and leadership development and build a strong succession pipeline to help organizations become more prepared to respond to challenges facing healthcare leaders in the future. | Resilience in Healthcare Leadership Practical Strategies and Self-Assessment Tools for Identifying Strengths and Weaknesses

GBP 31.99
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Transform Behaviors Transform Results Identifying and Using Behavioral Indicators to Drive Sustainable Change and Improvement

Transform Behaviors Transform Results Identifying and Using Behavioral Indicators to Drive Sustainable Change and Improvement

When trying to embed changes or new mindsets and behaviors organizations tend to focus on following a particular methodology rather than clearly defining the underlying behaviors that will deliver the sustainable behavioral change and align the thought processes that drive the behaviors—whether their intent is to continuously improve safety or overall risk management or achieve a sustainable growth and improvement trajectory. The key role of leadership teams is not to deliver results. It is to inspire and own the organizational culture that delivers the expected results. If culture is owned by HR it is doomed to be another thing leaders have to do on top of their day job. Business leadership teams must oversee defining and managing organizational culture and have HR coach the capability of leaders to cast the right leadership shadow by role modeling the right behaviors rewarding the right behaviors in their teams and providing clarity on expectations around behaviors for all leaders and employees. The most challenging part of any performance-improvement implementation is the identification of key behavioral indicators (KBIs). The purpose of this book is to assist with that challenge and make “behaviors” easier to understand and identify. The book defines and describes the importance of focusing on the behaviors necessary for sustainable change rather than focusing on the tools and methodology behind change management. It discusses multiple lenses of change including Lean Six Sigma Agile Risk and Customer Experience and also addresses the weaknesses of complying solely with the methodology and tools. It proposes a behavioral framework to suit each particular lens. This book begins with reasons most continuous improvement programs fail to deliver the expected results. More importantly it discusses embedding the newly described mindsets and capabilities into the business. The book concludes by providing leaders a roadmap and a coaching framework for how to align and embed their new behavioral framework at all levels starting from the front-line worker up to the CEO. Essentially this book leads the reader through the process of understanding the concept of defining behaviors and the difference between them and tools/methodology. It introduces KBIs for leaders to define and drive the desired behaviors at all levels. This will increase the probability of sustainability for the improvement initiative by focusing on and maturing the behaviors these initiatives are trying to drive. | Transform Behaviors Transform Results Identifying and Using Behavioral Indicators to Drive Sustainable Change and Improvement

GBP 32.99
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Improving Flow Collected Practices and Cases

Improving Flow Collected Practices and Cases

Flow is a fundamental concept of lean manufacturing and its improvement is a challenge to many organizations. After mastering basic visual tools managers must concentrate on increasing flow. This work provides shopfloor and other lean professionals with what they need to know about how other companies are implementing and sustaining continuous flow improvement. Improving Flow: Collected Practices and Cases provides a variety of case studies taken from articles previously published in the newsletter Lean Manufacturer Advisor. The book demonstrates how to move products and services to the customer quicker while eliminating waste and improving profits. | Improving Flow Collected Practices and Cases

GBP 170.00
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The Problem-Solving Problem-Prevention and Decision-Making Guide Organized and Systematic Roadmaps for Managers

The Problem-Solving Problem-Prevention and Decision-Making Guide Organized and Systematic Roadmaps for Managers

Each day managers and employees are confronted with a plethora of real problems and decisions that are creating issues suchs as lost throughput poor quality personnel problems and material shortages. How they approach these daily quandaries will determine how successful they are at resolving problems and making effective decisions. It is human nature for managers to solutions before they even understand the nature of the problems they are trying to solve. As a result they end up making blind decisions that change perfectly acceptable processes for incorrect reasons. The real secret to solving problems does not depend upon the number of sophisticated statistical tools that one applies - The secret to solving most problems is to keep the approach simple and uncomplicated. Many managers and employees make mistakes because they fail to do what Toyota does so effortlessly - . They fail to perform the 'genmba walk ' during which they go to see the actual process understand the work ask questions and learn. By following a structured approach and using only simple tools most problems can be solved effective decisions can be made and problems prevented. The cornerstones of this book are three detailed roadmaps for solving problems preventing problems and making effective decisions. Each roadmap contains a step-by-step explanation on how to solve existing problems how to prevent future problems and how to make effective decisions. The book provides real case studies to illustrate each of the techniques presented in the book. | The Problem-Solving Problem-Prevention and Decision-Making Guide Organized and Systematic Roadmaps for Managers

GBP 31.99
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Applying Lean in Health and Social Care Services Improving Quality and the Patient Experience at NHS Highland

Applying Lean in Health and Social Care Services Improving Quality and the Patient Experience at NHS Highland

Organizations around the world are using Lean to redesign care and improve processes in a way that achieves and sustains meaningful results for patients staff physicians and health systems. This book systematically describes how NHS Highland uses Lean principles and mindsets to improve safety quality access and morale while reducing costs and increasing capacity. Existing books often describe the gains obtained by using Lean methods but often do not describe the underlying concepts and methods in details. Other books describe continuous improvement work or specific techniques such as daily management in detail. This book seeks to occupy a middle space by providing an overview of the range of Lean ideas applicable to healthcare with sufficient examples and cases studies from NHS Highland and partner organizations so readers can see them in use and practice. | Applying Lean in Health and Social Care Services Improving Quality and the Patient Experience at NHS Highland

GBP 31.99
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Careers in Healthcare and Beyond Tools Resources and Questions to Prepare You for What’s Next

Careers in Healthcare and Beyond Tools Resources and Questions to Prepare You for What’s Next

According to the U. S. Bureau of Labor Statistics some of the fastest projected job growth will occur in the healthcare healthcare support and personal care fields which accounts for almost one third of the total employment growth by 2020. Analysts suggest that the healthcare field is growing because of the long-term trends of an aging population and improved diagnosing and treatment options. Additionally technology advances in telemedicine and telehealth are allowing elderly patients to remain in their homes as they age even though their health needs are increasing. All these advances and changes to payment structures are fueling the employment growth opportunities in healthcare. This book is intended for someone curious to learn more about a career in healthcare but not certain if it is right for them or if the industry would be a good fit for them. For the person who is already interested in pursuing a career in healthcare it provides added excitement to continue on this path. For the person who is less certain it explores in a narrative format the unique opportunities that are available in healthcare and career options that are not obvious to the general public. It is designed to provide added insights and stories that will inspire one to learn more about the field of healthcare and the many opportunities to consider. It will encourage readers to explore ways to gain hands-on experience to determine what is the best approach for them to take to start this journey. This book is also intended for those who currently work in healthcare but may be considering a different job in the field. | Careers in Healthcare and Beyond Tools Resources and Questions to Prepare You for What’s Next

GBP 31.99
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Hospital Capacity Management Insights and Strategies

Hospital Capacity Management Insights and Strategies

Hospital Capacity Management: Insights and Strategies details many of the key processes procedures and administrative realities that make up the healthcare system we all encounter when we visit the ED or the hospital. It walks through in detail how these systems work how they came to be this way why they are set up as they are and then in many cases why and how they should be improved right now. Many examples pulled from the lifelong experiences of the authors published studies and well-documented case studies are provided both to illustrate and support arguments for change. First and foremost it is necessary to remember that the mission of our healthcare system is to take care of patients. This has been forgotten at times causing many of the issues the authors discuss in the book including hospital capacity management. This facet of healthcare management is absolutely central to the success or failure of a hospital both in terms of its delivery of care and its ability to survive as an institution. Poor hospital capacity management is a root cause of long wait times overcrowding higher error rates poor communication low satisfaction and a host of other commonly experienced problems. It is important enough that when it is done well it can completely transform an entire hospital system. Hospital capacity management can be described as optimizing a hospital’s bed availability to provide enough capacity for efficient error-free patient evaluation treatment and transfer to meet daily demand. A hospital that excels at capacity management is easy to spot: no lines of people waiting and no patients in hallways or sitting around in chairs. These hospitals don’t divert incoming ambulances to other hospitals; they have excellent patient safety records and efficiently move patients through their organization. They exist but are sadly in the minority of American hospitals. The vast majority are instead forced to constantly react to their own poor performance. This often results in the building of bigger and bigger institutions which instead of managing capacity simply create more space in which to mismanage it. These institutions are failing to resolve the true stumbling blocks to excellent patient care many of which you may have experienced firsthand in your own visit to your hospital. It is the hope of the authors that this book will provide a better understanding of the healthcare delivery system. | Hospital Capacity Management Insights and Strategies

GBP 39.99
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