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Finding Your Best Self Revised Edition Recovery from Addiction Trauma or Both

Finding Your Best Self Revised Edition Recovery from Addiction Trauma or Both

Addiction and trauma are two of the most common and difficult issues that people face. In this motivating book leading expert Lisa Najavits explains the link between addiction and trauma and presents science-based self-help strategies that you can use no matter where you are in your recovery. Every chapter features inspiring words from people who have "been there " plus carefully designed reflection questions exercises and other practical tools. Learn how you can: *Build coping skills so that the future is better than the past. *Keep yourself safe and find support. *Set your own goals and make a plan to achieve them at your own pace. *Choose compassion over self-blame and shame. *Move toward your best self-the person you want to be. If you are a family member or friend seeking to support a loved one-or a helping professional-this book is also for you. Now in a convenient large-size format the revised edition features added materials for professional and peer counselors. First edition title: Recovery from Trauma Addiction or Both. Mental health professionals see also the author's Seeking Safety: A Treatment Manual for PTSD and Substance Abuse which presents an evidence-based treatment approach developed specifically for PTSD and substance abuse. | Finding Your Best Self Revised Edition Recovery from Addiction Trauma or Both

GBP 15.99
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The Psychology of Performance

The Psychology of Performance

Why is performing under pressure often so difficult? What strategies can help us deliver our best performance? How can we boost our self-confidence? The Psychology of Performance explores the key psychological factors that affect our ability to cope under pressure whether it’s competing in a sport appearing in front of an audience or meeting a tight deadline. It looks at how we develop skills through learning and practice and how self-confidence and decision-making can be sharpened to boost our expertise. The book explains how to develop the best mindset for performance and shows how factors such as sleep nutrition and rest and recovery can influence our moods and how we function. When we need to perform a task with little room for error The Psychology of Performance helps us to understand how to do this to the best of our ability.

GBP 12.99
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The Boy Question How To Teach Boys To Succeed In School

The Boy Question How To Teach Boys To Succeed In School

Following on from the huge success of Boys Don’t Try? this essential new book answers nine key questions about how teachers and schools can best tackle boys’ academic underperformance. For decades schools have grappled with the most significant barriers to male academic success: a lack of motivation to succeed poor attitudes to learning lower literacy levels and a reluctance to read for pleasure or write at length. In this compelling book Mark Roberts provides clear answers about how teachers can tackle ‘The Boy Question’. Each chapter answers a frequently asked question about how best to teach boys outlining the issue and demonstrating what can be done about it. Informed by a wealth of research and the author’s personal experience of successfully teaching boys this book offers an abundance of practical advice for the busy classroom teacher. It will shine a light on what makes boys tick and how we can design effective curriculums to ensure they can best acquire powerful knowledge. With practical advice and examples to help address anti-social attitudes and stem the cycle of boys’ underachievement this is essential reading for all teachers and school leaders. | The Boy Question How To Teach Boys To Succeed In School

GBP 16.99
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Developing Child-Centred Practice for Safeguarding and Child Protection Strategies for Every Early Years Setting

Developing Child-Centred Practice for Safeguarding and Child Protection Strategies for Every Early Years Setting

Placing children at the centre of safeguarding principles and practices is vital for ensuring the best child protection. This essential resource provides early years practitioners with all that they need to be confident and competent as they fulfil their roles and obligations to safeguard and protect children. Exploring the main factors that impact on the lives of young children in the current safeguarding climate this book is a starting point for understanding the risks and categories of abuse and neglect. Grounded in best practice it gives practitioners encouragement and advice to help shape and drive practice forward with child-centred motives practices and perspectives. The book offers: Insights into the current safeguarding climate backed by practical examples An introduction to managing the different safeguarding challenges faced by early years professionals Methods for contextualising these for children in the early years Guidance on supporting vulnerable children their families and other agencies working alongside them Reflections case studies and a wide range of example scenarios Voices and insights from across the sector woven throughout for a holistic understanding of safeguarding With accessible chapters drawing on best practice from across the sector at every level this is a valuable resource for all those working in the early years whether just starting out or highly experienced in the field. | Developing Child-Centred Practice for Safeguarding and Child Protection Strategies for Every Early Years Setting

GBP 14.99
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Embracing Technology in the Early Years A Practitioner’s Guide

Embracing Technology in the Early Years A Practitioner’s Guide

Why should we embrace technology? How can it make the practitioner’s role easier? This book is the answer to these questions equipping Early Years practitioners with the skills and knowledge to use technology: both that which they already have and that which they can access from beyond the setting (such as in the local community and online). Written by an expert in both Early Years and Digital Inclusion it provides practical tips and guidance for practitioners working at all levels to implement the use of technology across all areas of the curriculum and to support the development of the characteristics of effective learning. Drawing on contemporary theory and research chapters cover key topics such as: the short- and long-term benefits of incorporating technology for children families and staff making the most of pre-existing technology alongside guidance on how best to use new technology consideration of safeguarding issues around the use of technology with children technology beyond the setting and the use of local resources how technology can support professional development potential pitfalls of using technology Containing links to curriculum and reflective prompts this engaging and accessible book is essential reading for those interested in using technology to develop as a practitioner and continue to provide the best care and learning for every child. | Embracing Technology in the Early Years A Practitioner’s Guide

GBP 16.99
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Psychology of Music

Psychology of Music

How does music affect our moods? What is the best way to develop musical skills? How does the definition of music vary between cultures? The Psychology of Music explores the important impact music has on our everyday lives and its influence on society groups and individual people. It demonstrates how music can benefit our intellectual functioning and health and well-being and examines musical ability as both a gift and something that can be developed through learning and practice. Music can enhance our understanding of humanity and modern life and The Psychology of Music shows us the significance of music and the power it can have over our behaviour.

GBP 12.99
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Cybertax Managing the Risks and Results

Cybertax Managing the Risks and Results

Cybersecurity risk is a top-of-the-house issue for all organizations. Cybertax—Managing the Risks and Results is a must read for every current or aspiring executive seeking the best way to manage and mitigate cybersecurity risk. It examines cybersecurity as a tax on the organization and charts the best ways leadership can be cybertax efficient. Viewing cybersecurity through the cybertax lens provides an effective way for non–cybersecurity experts in leadership to manage and govern cybersecurity in their organizations The book outlines questions and leadership techniques to gain the relevant information to manage cybersecurity threats and risk. The book enables executives to: Understand cybersecurity risk from a business perspective Understand cybersecurity risk as a tax (cybertax) Understand the cybersecurity threat landscape Drive business-driven questions and metrics for managing cybersecurity risk Understand the Seven C’s for managing cybersecurity risk Governing the cybersecurity function is as important as governing finance sales human resources and other key leadership responsibilities Executive leadership needs to manage cybersecurity risk like they manage other critical risks such as sales finances resources and competition. This book puts managing cybersecurity risk on an even plane with these other significant risks that demand leaderships’ attention. The authors strive to demystify cybersecurity to bridge the chasm from the top-of-the-house to the cybersecurity function. This book delivers actionable advice and metrics to measure and evaluate cybersecurity effectiveness across your organization. | Cybertax Managing the Risks and Results

GBP 14.99
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Raising Boys With ADHD Secrets for Parenting Successful Happy Sons

Raising Boys With ADHD Secrets for Parenting Successful Happy Sons

The second edition of the best-selling Raising Boys With ADHD features the latest information on research and treatment for boys with ADHD. This book:Empowers parents to help their sons with ADHD find success in school and beyond. Covers topics not often found in other parenting guides. Provides a strength-based approach to helping boys discover their strengths and abilities. Helps boys become motivated successful and independent adults. Discusses the preschool years early diagnosis and strategies for teens transitioning to work and college. Filled with practical knowledge a dynamic action planning guide resources and tools needed to help parents address the many strengths and challenges of boys with ADHD this book provides parents with encouragement and hope for the future. | Raising Boys With ADHD Secrets for Parenting Successful Happy Sons

GBP 16.99
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I Love a Fire Fighter Second Edition What the Family Needs to Know

I Love a Fire Fighter Second Edition What the Family Needs to Know

How can fire fighter families cope with the emotional toll of loving a first responder? There are ceaseless worries-about the physical dangers of the profession the cumulative stress and the long hours spent away from home. In this compassionate and knowledgeable guide-now fully revised and updated-psychologist Ellen Kirschman shares sage advice and practical strategies for when times get tough. From dealing with occupational hazards like trauma marital tension and substance use problems to the psychological effects of fighting wildland fires Dr. Kirschman understands the unique challenges of life on the front lines. With candor and wisdom she shows fire fighters and their loved ones how to navigate the highs and lows of “the best job in the world. ” | I Love a Fire Fighter Second Edition What the Family Needs to Know

GBP 14.99
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Overcoming Fragmentation in Southeast Europe Spatial Development Trends and Integration Potential

Overcoming Fragmentation in Southeast Europe Spatial Development Trends and Integration Potential

With the expansion of the European Union the countries of Southeast Europe have finally been brought together within one socio-political entity. The restructuring of these economies following globalization and neoliberalization has meant that this region has become much more open to geopolitical shifts and trends. While the various countries have all entered into the slow process of European integration the historic fragmentation of this region has led to various conflicts and contradictions in the restructuring and transition of national economies. This volume provides a theoretical and comparative overview which examines the prospects for spatial cohesion in this region. With the need to handle persisting problems and conflicts from the past while coping with new economic and political structures Southeast Europe proves to be a challenging yet fruitful testing ground for how best to overcome fragmentation and establish a long-term process of social and economic integration. | Overcoming Fragmentation in Southeast Europe Spatial Development Trends and Integration Potential

GBP 11.99
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Parenting Kids With OCD A Guide to Understanding and Supporting Your Child With OCD

Parenting Kids With OCD A Guide to Understanding and Supporting Your Child With OCD

Parenting Kids With OCD provides parents with a comprehensive understanding of obsessive-compulsive disorder its symptoms types and presentation in children and teens. The treatment of OCD is explained and guidelines on how to both find appropriate help and best support one's child are provided. Family accommodation is the rule not the exception when it comes to childhood OCD; yet higher accommodating is associated with a worsening of the child's symptoms and greater levels of familial stress. Parents who have awareness of how they can positively or negatively impact their child's OCD can benefit their child's outcome. Case examples are included to illustrate the child's experience with OCD and what effective treatment looks like. OCD worsens when there is increased stress for the child; therefore stress management is an essential component for improvement. Parents will learn how to manage stress in themselves and encourage effective stress management for their children. | Parenting Kids With OCD A Guide to Understanding and Supporting Your Child With OCD

GBP 12.99
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What Science Tells Us about Autism Spectrum Disorder Making the Right Choices for Your Child

What Science Tells Us about Autism Spectrum Disorder Making the Right Choices for Your Child

What have scientists learned about the causes of autism spectrum disorder? Why do different kids have such different symptoms and what are the best ways to deal with them? Will there ever be a cure? From leading autism researchers this accessible guide helps you put the latest advances to work for your unique child. Separating fact from fiction about causes treatments and prevention the book guides you to make lifestyle choices that support the developing brain. From the impact of sleep exercise diet and technology to which type of professional help might be the right fit the authors cover it all with expertise and compassion. Learn about the choices you face-and the steps you can take-to build a happier healthier life for your child and family. Winner (Second Place)-American Journal of Nursing Book of the Year Award Consumer Health Category | What Science Tells Us about Autism Spectrum Disorder Making the Right Choices for Your Child

GBP 14.99
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Raising Kids With Sensory Processing Disorders A Week-by-Week Guide to Helping Your Out-of-Sync Child With Sensory and Self-Regulation Issues

Raising Kids With Sensory Processing Disorders A Week-by-Week Guide to Helping Your Out-of-Sync Child With Sensory and Self-Regulation Issues

Taking a look at the most common sensory issues kids face Raising Kids With Sensory Processing Disorders offers a compilation of unique proven strategies that parents can implement to help their children move beyond their sensory needs. This updated second edition: Shows parents how to characterize their child's sensory issues into one of several profiles. Helps parents find the best adaptations and changes to their child's everyday routines. Provides a week-by-week series of activities and checklists. Helps improve children's performance on tasks like homework transitions between activities and interactions with friends. Is written by parents and occupational therapists. Whether it's having to remove tags from clothing or using special dimmed lighting when they study kids with sensory disorders or special sensory needs often need adaptations in their everyday lives in order to find success in school and beyond. | Raising Kids With Sensory Processing Disorders A Week-by-Week Guide to Helping Your Out-of-Sync Child With Sensory and Self-Regulation Issues

GBP 14.99
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Letting Go of Perfect Empower Children to Overcome Perfectionism

Letting Go of Perfect Empower Children to Overcome Perfectionism

Letting Go of Perfect gives parents and teachers the guidance and support they need to help children break free of the anxieties and behaviors related to perfectionism. This second edition:Explores a state of mind that manifests in unhealthy ways among kids and teens today—the need to be perfect. Features updated research on perfectionism new strategies and resources. Delineates the major types of perfectionism and provides practical tips. Explains how students can use their perfectionistic behaviors in a healthy way. Shares advice and stories from real parents educators and students. For children who believe their best is never good enough perfectionism can lead to excessive guilt lack of motivation low self-esteem depression pessimism obsessive or compulsive behavior and a sense of rigidity. This engaging practical book is a must-have for parents and teachers wanting to help children overcome perfectionism raise self-confidence lessen guilt increase motivation and offer a future free of rigidity. | Letting Go of Perfect Empower Children to Overcome Perfectionism

GBP 16.99
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Raising Twice-Exceptional Children A Handbook for Parents of Neurodivergent Gifted Kids

Raising Twice-Exceptional Children A Handbook for Parents of Neurodivergent Gifted Kids

Just because a child is gifted doesn't mean they don't have other types of neurodivergence like ADHD autism dyslexia and more. Conversely even children with one of these diagnoses can be cognitively gifted. Raising Twice-Exceptional Children provides you with a road map to understand the complex make-up of your gifted-plus or twice-exceptional child or teen. The book helps you understand your child's diagnosis meet their social-emotional needs build self-regulation skills and goal setting and teach self-advocacy. It also shows you effective ways to collaborate with teachers and school staff and it offers advice on finding strengths-based strategies that support development at home. For too long these kids have fallen through the cracks. This book provides key information on how to best support neurodivergent children by leveraging their strengths while supporting their struggles. | Raising Twice-Exceptional Children A Handbook for Parents of Neurodivergent Gifted Kids

GBP 16.99
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The Bounds of Sense An Essay on Kant’s Critique of Pure Reason

The Bounds of Sense An Essay on Kant’s Critique of Pure Reason

Peter Strawson (1919–2006) was one of the leading British philosophers of his generation and an influential figure in a golden age for British philosophy between 1950 and 1970. The Bounds of Sense is one of the most influential books ever written about Kant’s philosophy and is one of the key philosophical works of the late twentieth century. Whilst probably best known for its criticism of Kant’s transcendental idealism it is also famous for the highly original manner in which Strawson defended and developed some of Kant’s fundamental insights into the nature of subjectivity experience and knowledge – at a time when few philosphers were engaging with Kant’s ideas. The book had a profound effect on the interpretation of Kant’s philosophy when it was first published in 1966 and continues to influence discussion of Kant the soundness of transcendental arguments and debates in epistemology and metaphysics generally. This Routledge Classics edition includes a new foreword by Lucy Allais. | The Bounds of Sense An Essay on Kant’s Critique of Pure Reason

GBP 16.99
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Teaching Writing Rhetoric and Reason at the Globalizing University

Teaching Writing Rhetoric and Reason at the Globalizing University

This timely intervention into composition studies presents a case for the need to teach all students a shared system of communication and logic based on the modern globalizing ideals of universality neutrality and empiricism. Based on a series of close readings of contemporary writing by Stanley Fish Asao Inoue Doug Downs and Elizabeth Wardle Richard Rorty Slavoj Zizek and Steven Pinker this book critiques recent arguments that traditional approaches to teaching writing grammar and argumentation foster marginalization oppression and the restriction of student agency. Instead it argues that the best way to educate and empower a diverse global student body is to promote a mode of academic discourse dedicated to the impartial judgment of empirical facts communicated in an open and clear manner. It provides a critical analysis of core topics in composition studies including the teaching of grammar; notions of objectivity and neutrality; empiricism and pragmatism; identity politics; and postmodernism. Aimed at graduate students and junior instructors in rhetoric and composition as well as more seasoned scholars and program administrators this polemical book provides an accessible staging of key debates that all writing instructors must grapple with. | Teaching Writing Rhetoric and Reason at the Globalizing University

GBP 16.99
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Parenting Bright Kids With Autism Helping Twice-Exceptional Children With Asperger's and High-Functioning Autism

Parenting Bright Kids With Autism Helping Twice-Exceptional Children With Asperger's and High-Functioning Autism

Parenting Bright Kids With Autism discusses the frustrations the diagnoses the challenges and the joys as parents help their gifted children with autism spectrum disorders (ASD) thrive in school and at home. This book: Helps families navigate twice-exceptional life by translating best practice into helpful advice. Guides parents who are trying to reach out find information and develop their child's talents. Helps parents acknowledge and get help for but not focus on areas of challenge. Is written by a professor of special education who is also a mother of a gifted child with high-functioning autism. Is a revision of the popular Children With High-Functioning Autism. Topics range from understanding the first signs of autism and the diagnosis finding a support network and filling out necessary paperwork to determining the various types of therapies available and planning for adulthood. The book also discusses issues that these kids may face as they become teenagers and enter college. With the advice and encouragement provided in this book parents will receive valuable insight into this new world of caring for a gifted child with autism. | Parenting Bright Kids With Autism Helping Twice-Exceptional Children With Asperger's and High-Functioning Autism

GBP 16.99
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The New Power of Children and Young People

The New Power of Children and Young People

In a rapidly changing world children have more of a voice than ever before. In The New Power of Children and Young People David Cohen explores how this has happened what the consequences might be and how we can best engage with our young people. David Cohen considers the social political and psychological issues involved in children and young people’s influence and how it impacts the balance of power between children and parents and other adults in their lives. It examines crucial topics including the role of high-profile young people such as Malala Yousafzai and Greta Thunberg; their knowledge of and anxieties around global issues such as climate change; children’s relationships with technology and social media; their changing relationships with parents and guardians; how children develop a sense of justice; sex and relationships; how children are depicted in TV and film; young people’s experience of education; and shines a light on their growing political confidence and engagement. Young people should be interested as well as parents teachers social workers politicians and other key professionals involved in children and young people’s lives. This thought-provoking book offers insight to help us understand young people’s lives.

GBP 16.99
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The Complete Family Guide to Dementia Everything You Need to Know to Help Your Parent and Yourself

The Complete Family Guide to Dementia Everything You Need to Know to Help Your Parent and Yourself

If you are facing the unique challenges of caring for a parent with dementia you are not alone. What do you do when your loved one so plainly needs assistance but is confused angry or resistant to your help? Where can you find the vital information you need when you need it? Journalist Thomas Harrison and leading geriatric psychiatrist Brent Forester show that you don’t have to be a medical expert to be a good care provider in this authoritative guide. They explain the basics of dementia and offer effective strategies for coping with the medical emotional and financial toll. With the right skills you can navigate changing family roles communicate better with your parent keep him or her safe and manage difficult behaviors. Learn how to "care smarter not harder"-and help your loved one maintain the best possible quality of life. Winner (Second Place)-American Journal of NursingBook of the Year Award Consumer Health Category Winner (Third Place)-Foreword INDIES Book of the Year Award Family & Relationships Category | The Complete Family Guide to Dementia Everything You Need to Know to Help Your Parent and Yourself

GBP 14.99
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Habits of Success: Getting Every Student Learning

Habits of Success: Getting Every Student Learning

For students to benefit from lessons they must attend listen and try their best. But at times almost all teachers struggle to manage classroom behaviour and to motivate students to learn. Drawing on decades of research on behavioural science this book offers teachers practical strategies to get students learning. The key is students’ habits. This book reveals simple yet powerful ways to help students build habits of success. Harry Fletcher-Wood shows how teachers can use behavioural science techniques to increase motivation and improve behaviour. He offers clear guidance on topics such as using role models to motivate students making detailed plans to help students act and building habits to ensure students keep going. The book addresses five challenges teachers face in encouraging desirable behaviour: Choosing what change to prioritise Convincing students to change Encouraging students to commit to a plan Making starting easy Ensuring students keep going Workshops checklists and real-life examples illustrate how these ideas work in the classroom and make the book a resource to revisit and share. Distilling the evidence into clear principles this innovative book is a valuable resource for new and experienced teachers alike. | Habits of Success: Getting Every Student Learning

GBP 16.99
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The Literary Economy of Jane Austen and George Crabbe

The Literary Economy of Jane Austen and George Crabbe

Though Jane Austen (1775-1817) and the poet George Crabbe (1754-1832) each wrote during the Napoleonic Wars no full-length study has considered the importance of these pivotal events to their writing. In The Literary Economy of Jane Austen and George Crabbe the author argues that both writers were unusually responsive to the economic anxieties specific to wartime occasioned especially by the Napoleonic trade embargo imposed on Britain from 1806 to 1812 and shared a particular concern with the economizing of space. The author's term 'spatial economy' refers to the practice of turning available resources to the best possible account which these authors applied even to the practice of writing as they strove to preserve space on the page (Austen in her letters and Crabbe in the couplet). Their work displays a preoccupation with boundaries pressure and containment which also informs economic treatises published during this period. Through close readings and fresh contextual and historical analysis that draws on the ideas of contemporary thinkers such as Thomas Malthus William Spence William Cobbett Arthur Young and Humphrey Repton Winborn not only establishes a close affinity between Austen and Crabbe but makes a convincing case for rethinking the relationship between the novel and poetry during the Romantic period.

GBP 11.99
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Couple Sexuality After 60 Intimate Pleasurable and Satisfying

Couple Sexuality After 60 Intimate Pleasurable and Satisfying

Confronting taboos and misunderstandings about sexuality and aging Couple Sexuality After 60: Intimate Pleasurable and Satisfying motivates couples to embrace sex and sexuality in their 60s 70s and 80s. The book busts two extreme myths—that people over 60 cannot and should not be sexual and that the best way to be sexual is to emphasize eroticism using sex toys and kinky sex. Using a variable flexible approach to couple sexuality based on the Good Enough Sex (GES) model this book places the essence of sexuality in pleasure-oriented touching not individual sex performance. Barry and Emily McCarthy introduce a new sexual mantra of desire/pleasure/eroticism/satisfaction with the goal of presenting a healthy model of sexuality to replace the traditional double standard that couples learn in young adulthood. Specific chapters focus on important areas like coming to terms with the new normal female–male sexual equity satisfaction being about more than intercourse and orgasm valuing synchronous and asynchronous sexuality psychobiosocial approaches to sexuality and more. In addition to aging heterosexual couples single individuals and queer couples will find this book interesting. Additionally sexual health clinicians and sex therapists with clients over the age of 60 will find this a fascinating read. | Couple Sexuality After 60 Intimate Pleasurable and Satisfying

GBP 16.99
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Stress-Free Math A Visual Guide to Acing Math in Grades 4-9

Stress-Free Math A Visual Guide to Acing Math in Grades 4-9

Equipped with the #1 guide to help kids (and their parents) with math homework students will be able to quickly find the definitions and illustrated examples that will enable them to solve many of the math challenges they face. Covering everything from addend to zero Stress-Free Math:Is perfect for both kids and their parents looking for help with math homework and the tools to ace the class! Gives students in grades 4-9 more than 400 definitions full-color illustrations and examples. Covers subjects like measurement algebra geometry fractions and decimals statistics and probability and problem solving. Helps students solve math problems with confidence. Is a fully updated reimagining of the best-selling Math Dictionary for Kids. This well-organized and easy-to-follow quick reference guide includes illustrated concise explanations of the most common terms used in general math classes. Packed with strategies to help students get better grades and master math concepts without any headaches this math study guide also discusses how students can use manipulatives and basic math tools to improve their understanding and includes handy measurement conversion tables guides to geometric shapes and more. Each concept covered has a concise definition and an example or illustration. Grades 4-9 | Stress-Free Math A Visual Guide to Acing Math in Grades 4-9

GBP 12.99
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Delivering Fantastic Customer Experience How to Turn Customer Satisfaction Into Customer Relationships

Delivering Fantastic Customer Experience How to Turn Customer Satisfaction Into Customer Relationships

If you don’t offer great customer experience your main competitors will take away 50% of your business. Period. Gone are the days in which businesses could simply offer an OK experience and get away with it. In today’s hypercompetitive environment companies can no longer be just B2C or B2B. They must become B2Me – more personal more relevant. With customers having higher expectations and access to more information than ever before companies must create stellar frictionless personalized and memorable customer experiences if they plan to stay in the game. In this book you will learn: • What customer experience truly is. • How emotions can increase customer loyalty…or make customers ditch a brand. • Which behaviors and attitudes lose customers. • Ten easy practical and proven ways to immediately improve your customer experience. • What renowned companies do to offer the best customer experience. This book is for anyone who works serving customers in a B2C company or other businesses in a B2B environment. Everyone has an important role to play in creating a good customer experience whether it be managers associates sales reps marketing professionals web strategists accountants customer service reps delivery people or installers. No matter what role you play this book offers easy tips recommendations and examples to help improve customer experience realistically sustainably and affordably. | Delivering Fantastic Customer Experience How to Turn Customer Satisfaction Into Customer Relationships

GBP 16.99
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